He opened a terminal window on the management server. He knew the drill, but the pressure made his fingers feel like lead. He navigated deep into the directory:
Replace <admin_username> with the admin username (default is admin ) and <new_password> with the new password you want to set. symantec endpoint protection manager reset admin password
If you're having trouble locating the installation directory or if the batch file isn't working, He opened a terminal window on the management server