Most confusion around the stems from a misunderstanding of how authentication works. There are actually two different ways to log in:

using institutional credentials. Individual accounts are not provided; instead, access is granted to registered, not-for-profit institutions in eligible developing countries. World Health Organization (WHO) How to Get Your Username and Password

Protect your access—and your institution’s subscription—by following these rules:

Hinari’s legacy system does not have a public password reset feature because accounts are managed locally. You must contact your institutional coordinator.