Before diving into the "how," let’s understand the "why." The serial number (sometimes called the CA ID, SmartCard number, or Device ID) is the unique fingerprint of your decoder. You will need it for:

If the physical sticker is missing or faded, you can retrieve the serial number through the decoder's software menu: button on your StarTimes remote. Navigate to and press OK. (or sometimes Decoder Information ) and press OK. About Conax CA Information

When all else fails, contact Startimes support. But be prepared — they will ask for verification.